The support you need for your software or services
SUPPORT AS A SERVICE
Do you have a website or app that needs regular monitoring and updates? Or a legacy application you’d like to keep running smoothly? But don’t have the resources in-house. We’d love to talk.
We provide tailored support services to meet your unique needs, including Tier 1 Customer Support, Tier 2 Technical Support, and Tier 3 Development Support for SaaS companies and tech-enabled businesses.
SUPPORTING YOUR BUSINESS
What is support as a service?
Support as a Service (SaaS) provides businesses with dedicated IT support tailored to their needs, without the overhead of maintaining an in-house team.
Do you have a software platform that needs kept up to date?
Do you have a website or app that needs new content and security updates?
Do you have a legacy platform you need to keep running?
For a monthly fee, our expert support team handles everything from troubleshooting and maintenance to proactive updates and security, ensuring your software runs smoothly. With flexible, scalable solutions, we help you focus on your business while we take care of your technical challenges.
OUR SUPPORT PACKAGES
Our Services
All our support packages are customised to our clients’ needs. We will build a package that fulfils your specific requirements.
Tier 1 Customer Support
We handle general inquiries and offer basic troubleshooting to keep your clients happy.We will handle recruitment, hr, payroll and monitor their wellbeing every month.
Tier 2 Technical Support
We will monitor your app, fix any bugs and proactively apply security patches and install any updates when needed.
Tier 3 Development Support
Our team will not only keep your software secure and updated, we will also add features and make improvements to your site.
How it works
STEP 1
Discovery
We will work with your team to understand your needs, both now and in the future and craft a package that fits your requirements.
STEP 2
Knowledge transfer
Our team will review your code and documentation and work with your team so that we understand your project as well as you do.
STEP 3
Team training
We will assign at least two developers to your project, this means there will always be someone with knowledge of your software available.
STEP 4
Customised plan
We will draw up a personalised plan for your site including a backup strategy, a security plan and a schedule for updates.
STEP 5
You can sleep at night
Knowing that someone is watching over your software means you will be able to focus on your business without worrying about your software. You’ll sleep like a baby.
ABOUT US
Why Choose Evolved Support
19+ years
Experience building complex web and mobile applications.
ISO 27001 certified
120+
All our teams have senior developers with 10+ yrs experience.
UK Based Support
Experienced support team with backgrounds in infrastructure and telecoms
