App Support and Software Maintenance for CTOs and IT Directors

App support and software maintenance focuses on keeping a specific application stable, performant and secure. We handle bugs, patches, minor features and optimisation within agreed capacity. Managed services typically cover infrastructure, monitoring and broader IT operations across your entire estate. We can work alongside managed services providers or function independently depending on your setup.

We work with your CTO or product lead to set clear priorities upfront. Security and critical stability fixes always come first. We then combine bug fixes with backlog features based on your business priorities and capacity. Regular sprint planning and retrospectives mean you stay in control of what gets done each month, and we flag early if scope changes or new urgent issues emerge.

Yes. We support clients with portfolios of 2-5 applications, sometimes more. Each gets its own retainer or shared capacity depending on criticality and complexity. We manage this through clear SLAs, separate backlogs and regular reporting per application, so you know exactly what's been delivered and what's pending.

We start with a handover phase where your team walks us through the codebase, infrastructure, deployment process and known issues. We document the current state, identify quick wins and risks, then move into steady-state support. Most handovers take 2-4 weeks depending on application complexity. You keep full access and visibility throughout.

That's exactly the kind of issue we surface early. If an application needs significant refactoring, migration to new infrastructure or a complete rebuild, we flag it to your CTO with a clear assessment of options and cost implications. We can help scope and deliver that work separately from the maintenance retainer, or help you plan a phased approach that balances ongoing support with larger investments.

We provide monthly reports showing what was delivered, which issues were resolved, any security patches applied and the health of the application (uptime, performance, technical debt trends). We can structure reports for technical teams or board-level summaries depending on your audience. Governance and audit controls are built in so you always have evidence of what's been done and why.