App Support and Software Maintenance for Education and EdTech

Our app support and maintenance services cover ongoing bug fixes, operating system and security updates, performance monitoring and optimization, infrastructure monitoring, and incremental feature development. We prioritise issues by impact: critical bugs affecting student access get immediate attention, security patches follow a defined schedule, and feature requests feed into planned sprints. The scope is negotiated upfront and delivered through a monthly retainer, so you know your costs and have a reliable point of contact.

Response time depends on your SLA and issue severity. Critical bugs (those affecting student access or data integrity) typically get a response within hours. Our nearshore team spans UK, Spain and Ukraine, providing overlap across business hours and timezone coverage. We assign an experienced developer to your account and maintain clear communication channels so you know exactly what's happening and when a fix will be deployed.

Yes. Many schools and universities still rely on platforms built 5-10 years ago. We have experience maintaining legacy systems alongside modernization work. This includes patching security vulnerabilities, ensuring compatibility with current OS versions, refactoring inefficient code, and gradually introducing new features or libraries. Legacy application support requires careful planning to avoid breaking working functionality, which is why we involve your team in prioritization.

Security is non-negotiable in education. We monitor known vulnerabilities, apply patches promptly, and conduct regular code reviews to catch potential risks. We follow a defined patching schedule and communicate updates to stakeholders before deployment. If your platform handles sensitive student information (names, grades, assessment data), we ensure compliance with GDPR and UK data protection requirements. Security maintenance is a line item in every retainer.

Yes. Feature development and bug fixes often run in parallel. We allocate your retainer budget across maintenance (reactive bug fixes and security patches) and development (planned feature work and improvements). The split depends on your priorities. A newly launched edtech platform might allocate 70% to feature work and 30% to stabilization, while a mature learning system might be 60% maintenance and 40% enhancements. We review this mix quarterly and adjust as needed.

App support and maintenance focuses on your software's code, features, bugs, and performance. A managed service typically includes infrastructure, hosting, deployment, monitoring and 24/7 operations. Many clients use both: we maintain the app while a hosting provider or DevOps team manages servers. We work well in this model because we understand your codebase and can coordinate updates with your infrastructure team. This division of responsibility keeps costs predictable and expertise focused.