App Support and Software Maintenance for Real Estate and Proptech

That depends on your retainer agreement, but for critical bugs (e.g., listings not displaying, payment failures), most clients expect acknowledgment within 2-4 hours and a fix or workaround within 24 hours. For high-priority issues like data corruption or security vulnerabilities, we escalate immediately and treat as P1. The retainer SLA is set when we agree terms, so you know exactly what to expect.

Yes. Legacy real estate software often runs on older frameworks or databases, and it can be risky to let it drift without updates. We support maintained legacy systems by applying security patches, upgrading compatible dependencies, and fixing bugs without forcing a full rewrite. If the tech stack is truly end-of-life, we discuss a migration roadmap, but most legacy property platforms can be kept secure and functional long-term with a good maintenance plan.

Security updates are prioritized and tested in staging before production deployment. We follow a standard change process: patch in isolation, run security scanning, test against your data schema, deploy during a maintenance window or using blue-green deployment if zero-downtime is required. For systems handling payment card data or sensitive tenant information, we work to compliance standards (PCI-DSS, GDPR) and log every change. Your data integrity and privacy are non-negotiable.

Absolutely. That's one of the big advantages of a retainer model. We size the team and hours to handle both: routine maintenance (bug fixes, patches, performance tuning) runs in parallel with planned feature development. If a critical issue emerges mid-sprint, it gets priority, but feature work continues. This keeps your product roadmap on track without hiring two separate teams.

Most retainers define core support hours (e.g., 9am-6pm UK time). For 24/7 emergency cover, we can add an out-of-hours tier to your retainer. That's common for high-transaction platforms where a payment gateway failure at 11pm can't wait until morning. We discuss uptime requirements and cost upfront, so you get the level of coverage your business needs.

Security always comes first. OS updates, CVE patches and data protection fixes go to the front of the queue. Feature requests sit in the backlog and are scheduled based on business impact and complexity. Your product owner and our team agree on sprint priorities each month, so you control what gets built and when. But security and stability are never compromised for velocity.