Managed Software Projects for SME Business Owners

We start with a discovery phase where we map your current workflow, talk to the people doing the work, and identify the real pain points. This isn't a formal requirements document,it's a conversation. We then propose a scope that solves the core problem without gold-plating. During build, we run fortnightly demos so you see working software early and can ask for changes before we've built the wrong thing. This prevents scope creep and keeps the project focused on business outcomes.

That's normal for SME owners. We help you figure it out. We'll run a facilitated workshop with your team to map current processes, constraints, and priorities. From there we can recommend a phased approach: build the core functionality first, launch it, measure how it works in practice, then add advanced features. This staged method reduces upfront risk and lets you learn what your team actually needs rather than guessing.

No. We provide the project management. You nominate one person from your team as the day-to-day contact (usually 5-10 hours per week). They answer questions, clarify decisions, and sign off on milestones. We handle the scheduling, risk tracking, team coordination, and keeping the project on track. Your contact person stays focused on their normal role.

Post-launch support covers bug fixes, performance monitoring, security updates, and small feature requests. We agree an hours budget upfront so you know what to expect. If a bug is critical (the system is down or data is at risk), we fix it immediately. Non-critical issues and feature requests go into a backlog and we work through them in priority order. You get monthly reports on what was done and system health.

The software is built for your team, not for developers. We focus on intuitive interfaces so users can learn quickly. We provide training documentation and on-site training if needed. After handover, our support team is available to help with technical questions or troubleshooting. You don't need a technical person to operate the software day-to-day, but having one person who understands the basics helps when you need to make changes or debug issues.

We agree a fixed scope and fixed price upfront so there's no surprise bill. The agreement includes a clear definition of what's in scope and what isn't. If you ask for something outside that scope, we flag it and agree the cost impact before proceeding. Change requests are tracked and you always know where you stand. This prevents the classic problem where projects spiral and budgets blow.